Alliance Systems Selects Venti Solutions for Call Center Tech Support
Colorado Springs, CO., April 15, 2005
? Venti Solutions announced today that Alliance Systems of Plano, TX is now
using its v-Assist service for tech support through its call center. The service
is being used also to support PC-based solutions where immediate repairs are
needed to systems shipped and serviced by Alliance for a wide base of
"Alliance Systems recognizes the great benefits in
using a remote PC control service for immediately diagnosing and solving
software issues without sending out a technician. Many of their customers are
companies shipping entire hardware and software solutions. Our services enable a
'closer look' into potential problems and enable a quick fix in many
situations," said Tony DeLollis, CEO of Venti Solutions.
Venti?s services are now used by companies in a wide variety
of vertical industries. In particular, Venti is used extensively for customer
support where there is no resident software on the customer?s computer before
the support session. Venti enables taking control within a minute and does not
leave any residual software after support. This is extremely important to
companies servicing customers with which they have no IT relationship.
About Alliance Systems
Alliance Systems, based in Plano , Texas , designs, builds,
ships, and supports Intel-based servers. These systems provide the
infrastructure for Voice over IP, wireless, security, and other communications
applications. Through its engineering, manufacturing, and value-added services,
Alliance Systems helps customers optimize their businesses by enhancing
profitability and reducing time to market. Today, Alliance focuses on delivering
open standards-based servers to OEMs (original equipment manufacturers), ISVs
(independent software vendors), and service providers throughout the world.
Through strategic partnerships with Intel, Microsoft, IBM, Cisco, and HP, the
company provides a full range of products and services that are specifically
designed to meet today?s mission-critical communications applications.
About Venti Solutions
Venti Solutions has a mission to provide affordable IT solutions to small and medium companies via the Internet. Venti is partnered with leading enterprise software and services providers. The company is headquartered in Colorado Springs, Colorado and can be found on the Web at http://www.ventisolutions.com/, or by calling 1-719-592-1129.
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Copyright © 2004 Venti Solutions, LLC. All rights reserved. Venti Solutions and Venti-Assist are either registered trademarks or trademarks of Venti Solutions, LLC.
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