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Alliance Systems Selects Venti Solutions for Call Center Tech Support

Colorado Springs, CO., April 15, 2005 ? Venti Solutions announced today that Alliance Systems of Plano, TX is now using its v-Assist service for tech support through its call center. The service is being used also to support PC-based solutions where immediate repairs are needed to systems shipped and serviced by Alliance for a wide base of customers.

"Alliance Systems recognizes the great benefits in using a remote PC control service for immediately diagnosing and solving software issues without sending out a technician. Many of their customers are companies shipping entire hardware and software solutions. Our services enable a 'closer look' into potential problems and enable a quick fix in many situations," said Tony DeLollis, CEO of Venti Solutions.

Venti?s services are now used by companies in a wide variety of vertical industries. In particular, Venti is used extensively for customer support where there is no resident software on the customer?s computer before the support session. Venti enables taking control within a minute and does not leave any residual software after support. This is extremely important to companies servicing customers with which they have no IT relationship.

About Alliance Systems

Alliance Systems, based in Plano , Texas , designs, builds, ships, and supports Intel-based servers. These systems provide the infrastructure for Voice over IP, wireless, security, and other communications applications. Through its engineering, manufacturing, and value-added services, Alliance Systems helps customers optimize their businesses by enhancing profitability and reducing time to market. Today, Alliance focuses on delivering open standards-based servers to OEMs (original equipment manufacturers), ISVs (independent software vendors), and service providers throughout the world. Through strategic partnerships with Intel, Microsoft, IBM, Cisco, and HP, the company provides a full range of products and services that are specifically designed to meet today?s mission-critical communications applications.

About Venti Solutions

Venti Solutions has a mission to provide affordable IT solutions to small and medium companies via the Internet. Venti is partnered with leading enterprise software and services providers. The company is headquartered in Colorado Springs, Colorado and can be found on the Web at http://www.ventisolutions.com/, or by calling 1-719-592-1129.

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Copyright © 2004 Venti Solutions, LLC. All rights reserved. Venti Solutions and Venti-Assist are either registered trademarks or trademarks of Venti Solutions, LLC.


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